Return & Refund Policy

Return & Refund Policy for Stüssy

Returns Eligibility and Conditions

Stüssy accepts return requests within 30 calendar days of delivery. To be eligible for a refund, items must meet all the following criteria:

Returned within 30 calendar days of receiving your order
Brand new, unused, and undamaged
Returned in their original condition and packaging whenever possible

Items that do not meet these standards, including those with signs of wear, damage, or missing original packaging, will not qualify for a refund.

Non-Returnable Items

The following items are not eligible for return or refund:

Customized or made-to-order products
Digital products and downloadable files
Gift cards or promotional rewards
Clearance or final sale items
Products damaged after delivery due to user fault

How to Request a Return

Contact Stüssy at taxissebastian675@gmail.com with your order number, the items you wish to return, and the reason for your return request.
Wait for return instructions before sending any items back.
Ship the items back following the instructions provided.

Return Shipping Responsibilities

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. In such cases, Stüssy will cover the return shipping.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

Preserve all original packaging and contents
Contact Stüssy immediately at taxissebastian675@gmail.com with photos and details of the problem
Stüssy will review your case and provide instructions on how to proceed

Refund Processing

Once your return is received and inspected, Stüssy will notify you whether the refund is approved. Approved refunds will be processed within 7-10 business days and refunded to your original payment method.

Please note that your bank or payment provider may require additional time to complete the refund posting.

Order Cancellation

You may cancel your order within 12 hours of placing it by contacting Stüssy at taxissebastian675@gmail.com. After this window, once the order has been processed or shipped, cancellation is no longer possible.

Processing and Shipping Timelines

Order processing typically takes 2-4 business days.
Shipping usually requires 7-15 business days.

Contact Information

For any questions regarding returns, refunds, or cancellations, please reach out to us at taxissebastian675@gmail.com. We are here to help ensure your shopping experience with Stüssy is satisfactory.